GENERAL REFUND POLICY – When a participant cancels their registration for a class or program, the NECC will provide a class credit as follows:

• If the participant withdraws at least two business days (business days are Monday – Friday, excluding holidays) prior to the start of the class or activity, the participant will receive a class credit reflecting the total amount paid for the program.
• We are unable to provide a refund or class credit if the participant withdraws fewer than two business days prior to the start of the class or activity.
• We are unable to prorate classes for students leaving a class early or missing a class during the session. If a participant misses a regularly scheduled class, we are unable to offer a make-up class.
• If the participant does not attend a class or program, we are unable to provide a class credit or refund. (See COVID Policy exceptions).

AFTER SCHOOL TIME REFUND POLICY – When a participant withdraws from After School Time, the NECC will provide a class credit as follows:

• If the participant withdraws at least two business days (Monday – Friday, excluding holidays) prior to a scheduled day of care, the participant will receive a class credit reflecting the total amount paid for that day.
• We are unable to provide a refund or class credit if the participant withdraws from After School Time fewer than two business days prior to scheduled day of care.
• Exception: If your child is feeling ill or experiencing symptoms of COVID-19, please contact the Youth Program Coordinator immediately. Participants are not permitted to visit the NECC if they are experiencing any symptoms of COVID, even if they have not tested positive, and the NECC will provide a class credit for the days your child remains home pursuant to this policy.

SUMMER CAMP REFUND POLICY – When a participant withdraws from a Summer Camp, the NECC will provide a class credit or refund by check as follows:

• If the participant withdraws at least two weeks prior to the start of camp, the participant will receive a full refund; this refund will be provided by check within 10 business days of the withdrawal, regardless of initial payment method.
• If the participant withdraws between 5-13 days prior to camp, the participant will receive a class credit reflecting 50% of the amount paid for the camp.
• We are unable to provide a refund or class credit if the participant withdraws fewer than 5 days prior to the start of camp.

NECC WEATHER-RELATED CANCELLATIONS OR CLOSURES – When the NECC cancels an activity or closes the facility due to inclement weather or other events outside the NECC’s control, the NECC may provide a class credit as follows:

• The NECC will attempt to schedule a makeup class. If the NECC schedules a makeup for the class, no class credit will be issued to the participant.
• If no makeup is offered, the NECC will automatically apply a class credit to the participant’s account for the pro-rated amount of the class; a refund is not available for cancellations due to inclement weather.

NECC CANCELLATIONS – When the NECC cancels an activity or closes the facility due to instructor illness or other non-weather-related events, the NECC will provide a class credit as follows:

• The NECC will attempt to schedule a makeup class. If the NECC schedules a makeup for the class, no class credit will be issued to the participant.
• If no makeup is offered, the NECC will automatically apply a class credit to the participant’s account for the pro-rated amount of the class.
• If the participant prefers, they can request a refund for the pro-rated amount of the class; this refund will be provided by check within 10 business days of the withdrawal, regardless of initial payment method.

COVID EXCEPTIONS – To support the safety of participants and staff, and to encourage participants to remain home if they are experiencing any effects of COVID, regardless of whether they have tested positive, the following temporary policy applies:

• Under the following circumstances, the NECC will provide a class credit for class or program if the participant is following NECC’s COVID protocols and:
  • Tested positive for COVID;
  • Had a known COVID exposure; or
  • Is experiencing any symptoms of COVID.

WHAT CAN I DO WITH A CLASS CREDIT?

• A class credit will be recorded on the participant’s account and can be used as payment towards a future class or program; the class credit is not applicable to membership dues.
• Please note that a class credit will expire as follows:
  • After 1 year, a class credit of <$25 will expire
  • After 2 years, a class credit of $25 to <$100 will expire
  • After 3 years, a class credit of $100+ will expire.