How to Use Mindbody

First Time Logging into our shiny new system, MindBody?

All NECC members and persons who have recently participated in NECC programs and swim lessons should already have an account in this new system, and will just need to create a password to use it. If you have any trouble at all signing up, email NECC’s Operations Coordinator, Elizabeth Hill, at operations@necommunitycenter.org

Creating or Setting up Your Account

• To start CLICK HERE 
• Click Sign in in the top right corner
• In the sign in box, click “Create Account“
• Enter your email
  • If your email is already in use:
    • In the sign in box, click “Need New Password“
    • Enter the email you gave us when you signed up for membership
    • Check your email for a link to create a new password. The name will be Northeast Community Center and the email will end with @mindbody.com
    • Click on “Create New Password“
    • Enter your desired password
    • You will be presented with our liability waver, please sign the waiver (even if you have before).
    • Check to make sure the info we have for you is correct. Choose “Edit” to make any changes.
    • You may not see any family members listed at this time. Do not add any of them to the system just yet, your profile will be connected to them soon.
  • If you are a member and are prompted to create an account – DON’T. All current members already have an account in the system and entering your information again will just create a duplicate profile. Email operations@necommunitycenter.org to resolve this issue.
  • If you are a nonmember and are prompted to create an account
    • Enter in your contact information
    • Scroll down to review and sign our updated liability waiver
    • Click Create Account and answer CAPTCHA questions

In this new system, different people cannot share an email address. If you and another person in your family have the same email address listed on your NECC account and want to have separate log ins, you will need to provide us with an additional email. Email our Front Desk at frontdesk@necommunitycenter.org to add another email.

Enrolling in Youth Programs or Swim Lessons

• After setting up your account, go to the Youth tab on the top of the page
  • If you’re coming from the NECC website, choose the “Register” button in the top right of the screen
• Go to the “Youth” or “Swim School” tab
• Find the week you would like to sign up for and choose “Sign Up Now“
• Choose “Enroll – NAME” for the child you are signing up
  • If you would like to sign up for multiple weeks or multiple children, go back to the Youth tab and repeat the process
• Review your cart and click “Check Out“
• Enter your payment information and choose “Place Order“
• You’re all set! You should receive an email confirming your registration and reminding you of our Covid-19 protocols.

Using the NECC Phone App

Signing up for class or swim time – Members

• After setting up your account, go to the relevant tab (on the top of the page
  • If you’re coming from the NECC website, choose the “Register” button in the top right of the screen
• Go to the “Group Classes” tab
• Find the class you would like to sign up for and choose “Sign Up Now”
  • You can choose which day you’re looking at by using the Calendar in the top right corner of the schedule
• Choose “Make a Single Reservation”
  • If the “Register as Unpaid” button shows up you should click that instead. It just means that you are registering for a time after your next membership payment in scheduled.
• You’re all signed up! You will receive an email confirming your registration and reminding you of any Covid-19 protocols. If you have signed up for a virtual class you will receive a separate email with an access link closer to when class starts.

Signing up for class or swim time – Non-Members

• After setting up your account, go to the relevant tab on the top of the page
  • If you’re coming from the NECC website, choose the “Register” button in the top right of the screen
• Go to the “Group Classes” tab
• Find the class you would like to sign up for and choose “Sign Up Now“
• Choose “Myself” under “Make a Reservation For“
• Choose “Make a Single Reservation“
• Review your cart and click “Check Out“
• Enter your payment information and choose “Place Order“
• You’re all signed up! You will receive an email confirming your registration and reminding you of any Covid-19 protocols. If you have signed up for a virtual class you will receive a separate email with an access link closer to when class starts.

Viewing On Demand Fitness Classes

• After setting up your account, go to the On Demand tab on the top of the page
  • If you’re coming from the NECC website, choose the “Register” button in the top right of the screen
• Go to the “On Demand Fitness” tab
• Enter your Log in information again
• Choose a video and enjoy!

Purchasing Personal Training

• After setting up your account, go to the “Personal Training” tab on the top of the page
  • If you’re coming from the NECC website, choose the “Register” button in the top right of the screen
• Choose the type of training you are looking for
• Choose any filters to narrow by Trainer or your schedule and click “Search“
• Find a time that works for you and click “Book“
• Choose “Make a Single Reservation” or “Make a Recurring Reservation“
• Click the package you would like to purchase to pay for the sessions with
• Review your cart and click “Check Out“
• Enter your payment information and choose “Place Order“
• You’re all signed up! Both you and your trainer will receive an email confirming your registration.

If you are signing up for Semi-Private training, the person you are training with will need to reserve the same time as you. Prices listed for Semi-private training are per person.

If you have already purchased a training package you will be able to book sessions without going through the checkout process.

Having trouble? Here are ways to fix some common problems.

If your browser cannot open the links listed above
This new system cannot be used with Internet Explorer. You will need to use one of the following browsers: Chrome, Firefox, Safari, Edge.

If your browser cannot open up your livestream link
The livestream platform works best in Chrome. If you don’t have Chrome, you will also have the option of downloading the MindBody Livestream Desktop app, which provides the best viewing experience.

If you are a member and it is asking you to create a new account. 
Do not create a new account. Your email on file with us is likely different than the one you’re trying to use. Email Elizabeth at operations@necommunitycenter.org with your preferred email and we will make it so you can log into your account.

If you are a member and it is asking you to pay for a class that should be included with membership
No worries! There’s probably a small error with your account we need to fix. Just send an email to Elizabeth at operations@necommunitycenter.org and we’ll sort it out.

If you encounter an error message saying the activity/class “has a prerequisite that isn’t represented in your information”
Activities and classes often have age restrictions. If you are trying to sign up someone who not within the correct age range, this message will appear. It will also show if you do not have a birthday listed in our system. You can add a birthday under the ‘My Info’ tab or by emailing operations@necommunitycenter.org